Once your order has been received, we will contact you by email or phone within 24 hours to arrange free delivery of your jam.
Please note, we can ONLY deliver by bike within our local area. This means the North London postcode areas N15, N16, N17, N22 and to boaters on the River Lea between Ponders End lock and Hackney Wick. Delivery to London addresses just outside these areas may be possible, but please contact us before placing your order to make sure we can deliver.
We will agree with you a mutually safe and convenient method of delivering your jam. This will usually be straight to your door, but we can leave it with a neighbour or in some other a safe place if this is preferable – just let us know.
We do not do any postal deliveries at present. If you are outside our delivery area and would like to collect from us, please contact us before ordering to ensure this will be possible and agree a convenient time.
Of course we hope you will enjoy your jam but if for any reason you are not happy with your purchase, please let us know as soon as possible. For full details of our refunds, returns and exchanges policy please see our Terms & Conditions.